As an ISO 9001 accredited company we strictly follow high quality levels within the company, from our administration to the product reaching our clients stores and even beyond. In manufacturing each and every raw material is checked and Quality Controlled before entering our stores. In the manufacturing process, all our equipment is kept in perfect working order at all times. Each batch of product that is manufactured has a batch number allocated, which is unique to that batch. A retention sample of each batch manufactured is kept for a one-year period to refer to if necessary.
Numerous of Caprichem’s products are manufactured strictly in accordance with SABS specifications. I.e.
Food industry – products bear the SANS 1828 and 1853 marks.
Disinfectants – All Caprichem disinfectants are registered with NRCS and carry a registration number.
All our disinfectants are tested and approved by NRCS against the Compulsory Specification for Disinfectants and Detergent-disinfectants (VC8054) and bares a registration number. It also conforms to the European standards(EN1276) and is tested to a Log 5, which means it kills 99.999% of all germs.
Log reduction is a mathematical term used when testing product efficacy to indicate the number of microbes eliminated by use of the disinfectant.Prior to the new Compulsory Specification, disinfectants were required to kill 99.9% (log3 reduction) of tested bacteria. The new specification calls for a log5 reduction level i.e. 99.999% of the microorganisms must be eliminated within a specified time. – Usually 5 minutes
Our policy is to hold higher stock levels than normally required to enable us to provide that ultimate service. In our efforts to become the best chemical company we strive to provide our clients with stock availability without delays.
Caprichem has 13 Sales Reps situated in the Western Cape region. Each specialising in a specific division, we are able to allocate a representative to each and every client, providing a "hands on" approach and service.
As an added service to our customers, Caprichem has invested in a very large in-house training facility, whereby we offer theoretical as well as practical training. When training is not possible from our training facility, we offer the same service to our customers on site. Whether it is a food factory, valet centre, school or a retirement home for HACCP training, vehicle cleaning or floorcare training, our sales representative will be fully equipped to provide off site staff training. When sales representatives are employed by Caprichem they write in-house exams and are trained to become qualified before servicing existing and new clients. We will always do our best to make sure that our customers staff are using the correct products in the correct way for the purpose intended. Once training is completed, a certificate is issued to each worker that attended the training relevant to the industry ie: food & beverage, automotive, hospitality, etc. This is very necessary for it uplifts one’s spirit and keeps all staff motivated.
Caprichem has Thirteen (13) Sales Representatives, Eight (8) situated locally, one (1) on the West Coast and three (3) in Boland. Each specialising in a specific division, we are able to allocate a representative to each customer, providing a “hands on” approach and service. We also provide free training to our customers. Caprichem representatives are HACCP accredited trained officers whereby we can assist our customers with the implementation of HACCP. Our Sales Team is highly professional and expertly trained to assist you with any information required. Our Sales Representatives as well as our telesales personal are on hand to look after all our customers’ requirements.
1. We identify the problem areas.
2. We analyse the nature of the problem.
3. We come up with multiple viable solution to indicate which actions to take.
4. We determine the best option to solve the problem.
5. We select the best solution fitted for the organizations criteria, culture and goals
6. We prepare a plan and make the team understand their responsibilities to make it a success
7. We keep track and measure the results to see how and if the problem was solved.
As an add on service to our customers, Caprichem has a Technical Division whereby we offer Technical Services such as descaling of dishwashing machines, regular service calls and minor repairs. We can also supply portion-controlled equipment for the correct product use, which means that products are dosed at the right proportion for cost effectively. We do Dosing units for dishwashing machines and laundry machines, BD2’s and Tap feeders for kitchen sinks for manual dishwashing, Click-a-mixers for custom portion control of chemicals, Foaming units for the Automotive Industries as well as hand soap dispensers etc.
We have our own fleet of vehicles allowing Caprichem to be in total control of our distribution. We are mostly proud to state that we provide one of the best delivery services within our industry. Our policy is to deliver goods ordered within 24 hours of receipt of order to all local destinations. Our country routes have specific days allocated for deliveries to the outlying areas. Our contract manufacturing division does however operate differently as these orders are normally huge tonnage and are planned for accordingly.
Cnr 45 Wimbledon and Sysen Road,
Blackheath, Cape Town, 7580
Western Cape, South Africa
Email: info@wizardfloorcare.co.za
Email: marelize@caprichem.com
Phone: +27 (021) 905 4712